Privacy policy

Who we are

The Pakistani Brand (“we”, “us”) runs this online store. We are based in Pakistan. This notice explains what information we collect when you shop with us, why we use it, and how you can reach us.

If you have a question about your data, WhatsApp +92 325 5000364 or email help.thepakistanibrand@gmail.com.

Information we collect

• Name, phone number, email, and delivery address when you place an order or write to us.
• Order details, including products, payment method, and delivery notes.
• Messages you send through the contact or review forms.
• Basic device and site-use information (such as pages viewed) to keep the store working.

How we use it

• To confirm, pack, and deliver your order, including Cash on Delivery.
• To take payment, issue refunds, and prevent fraud.
• To answer support messages and review submissions.
• To send order updates. Marketing emails are only sent if you opt in, and you can unsubscribe at any time.

Who we share it with

We share only what is needed to run the store:

• Shopify, which hosts the store and checkout.
• Payment and bank-transfer partners, when you choose those options.
• Courier partners, so they can deliver your order.
• Authorities, if the law requires it.

We do not sell your personal information.

Storage and security

Your information is stored on Shopify and related service providers, which may be outside Pakistan. We keep order records for as long as we need them for delivery, refunds, accounting, and legal requirements.

Your choices

You can ask us to share, correct, or delete personal information we hold, unless we must keep it for an order or the law. WhatsApp +92 325 5000364 or email help.thepakistanibrand@gmail.com.

Updates

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do.